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Ultimatemum Pillows

FAQ

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Q: What is an Ultimate Mum Pillow made of? What's in an Ultimate Mum Pillow?


A: SILICONIZED HOLLOW FLOATING FIBRE FILL TECHNOLOGY


Comfortfil® is thousands of Siliconized polyester fibres moving and floating independently, creating a natural, luxurious loft. This allows the head, neck and body to nestle into the pillow to give greater comfort and support. The feel of our pillows is similar to feathers but without the spiky tips sometimes found with feather pillows, which makes Ultimate Mum Pillows perfect for those who require a soft feather like feel. Ultimate Mum Pillows are non allergenic, mould and mildew resistant, and odour free. In the morning, give the pillow a fluff up and it will return to its original shape.
 Siliconized fibre provides smooth and luxurious loft, great recovery, no clumping and easy maintenance / care. 

PRODUCT CARE


Regular plumping will keep the pillow looking like new. When the pillow is starting to look a little soiled, flat or lumpy, just put it in the washing machine (Gentle Wash) . Wash at a maximum of 60° Celcius/140° Fahrenheit (55° Celcius/131° Fahrenheit kills dustmites) and tumble dry to rejuvenate the pillows.


When using an Ultimate Mum HealthGuard Bamboo Terry or CoolTouch Luxury Cover – you NEVER have to wash your pillow. Each UMP HealthGuard™ cover is coated with a waterproof / breathable membrane on the backside of the cover which prevents any moisture / liquid molecule from penetrating while allowing much smaller water vapour molecules to escape from inside the pillow fill. This provides a cool and comfortable pillow but also ensures your UMP is 100% hypoallergenic, no mites, dust, liquids will penetrate your Ultimate Mum Pillow. YOU NEVER HAVE TO WASH AND DRY YOUR ULTIMATE MUM PILLOW, which saves on electrical costs, time and convenience. You need only wash the removable cover as required.

 

Q: Can I return my order?

A: If you are not satisfied with your Ultimate Mum Pillow, we will gladly issue you a full refund, subject to the following requirements:

- You will need to send the product back to us for assessment
- You will need to provide proof of purchase (your product invoice)
- The pillow you purchased is in its original condition - that is it is not marked, damaged, worn or used.

Q: Do Ultimate Mum Pillows have a warranty?

A: Your Ultimate Mum Pillow has a 6 month warranty. This warranty is extended to 12 months if you register your warranty online.

Q: How long does shipping take?

Your order will be dispatched within 24 hrs of it being placed and will take 1-14 days to reach you depending on the shipping distance. Most orders are received within 3 business days

Q: What are your product care instructions?

A: Product Maintenance - Our pillows are divided into sealed compartments to ensure the fibre ball filling stays in the right places.
Plump your pillows regularly to keep them in best shape.
Product Cleaning - When the pillow is starting to look a little soiled, flat or lumpy, just put it in the washing machine (Gentle Wash) . Wash at a maximum of 60° Celcius (55° Celcius kills dustmites) and tumble dry to rejuvenate the pillows.

Q: Where is the Ultimate Mum Pillow manufactured?

A: The Ultimate Mum Pillow is designed and manufactured in Canada.

Q: Can I order outside Canada?

A: We currently ship to all Provinces and Territories within Canada. Please contact us if you wish to place an international order.

Q: Do you have a store I can visit?

A: Ultimate Mum does not have a store, but our beautiful pillows are now available at Evymama.

Q: What is your telephone number how do I contact you?

A: Our telephone number is 877 669 8705   Calling from outside Canada?  Dial +1 877 669 8705

 

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